Information Technology Infrastructure Library (ITIL)
The Information Technology Infrastructure Library (ITIL) is a set of concepts and practices for
Information Technology Services Management (ITSM), Information Technology (IT) development
and IT operations. TSI utilizes ITIL compliant methodologies to support the needs of our
customer organizations as they relate to the following disciplines:
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Service Management
Service Support
Service Delivery
Infrastructure Management
Security Management
Business Perspectives
IT Governance
Business Continuity Management
Transformation
Portfolio Management
Application Management
Software Asset Management
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